ÿþ <html> <head> <title>City of Covina - Parking Permit Purchasing Center</title> <meta http-equiv="Content-Type" content ="text/html; charset=iso-8859-1"> <meta name="keywords" content =" parking, covina, City of Covina, Covina Parking"> <meta name="description" content ="City of Covina Parking Permit Purchasing Center." > <style type="text/css"> .style1 { font-size: medium; } .style4 { width: 18%; height: 61px; } .style5 { height: 61px; } .style6 { width: 18%; height: 57px; } .style7 { height: 57px; } ul {margin-bottom:0in;} li.MsoNormal {margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman"; margin-left: 0in; margin-right: 0in; margin-top: 0in; } </style> </head> <body> <table width='750' border='0' cellspacing='0' cellpadding='0' align="center"> <tr align="center"> <td valign="middle" width="450"><a href='http://www.parkcovina.com'><img src="head.gif" alt="logo" style="height: 92px;" border="0" /></a></td> </tr> </table> <table width='750' border='0' cellspacing='0' cellpadding='5' align="center"> <tr> <td bgcolor="#F8931E" height="1"></td> </tr> </table> <table width='750' border='0' cellspacing='0' cellpadding='1' align="center"> <tr> <td valign="middle" class="style6"><p> <img src="Instructions60x60Green.png" border="0"/> </td> <td width="80%" class="style7"> <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2" class="style1"> <strong>Frequently Asked Questions</strong></font></p> </td> </tr> <!-- <tr> <td valign="middle" class="style4">&nbsp;</td> <td valign="top" class="style5"> <font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <font size="2" class="style1"> <strong><a href="https://www.park-by-phone.com/daily/default.aspx?ownerid=covina"><span class="style8">Single Day Permits</span></a></strong></font></font><br /> <ul> <li>On Street Overnight Residential</li> <li>Metrolink West Parking Structure</li> </ul> </td> </tr> //--> <tr> <td valign="middle" class="style4">&nbsp;</td> <td width="80%" class="style5"> <p class="MsoNormal"> <b><span style="font-size:11.0pt">Q: I do not want to pay by credit card auto debit, what other options are available? </span></b> </p> <p class="MsoNormal"> <span style="font-size:11.0pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unfortunately there is not another option available.&nbsp; The City entered into a partnership that allows us to use the same internet architecture as the Los Angeles County Metropolitan Transportation Authority (METRO) for parking permit sales. Because of this agreement, which saved the City the significant costs of developing its own custom made internet site, we are limited in the options that we can offer.<span style="mso-spacerun:yes">&nbsp; </span>All parking permits are made to order by the contractor, linked to an account, and shipped in the mail. The City does not have the ability to create or stock the permits, so we do not have any permits for sale at City Hall.<span style="mso-spacerun:yes">&nbsp; </span>As we look to improve customer <st1:personname w:st="on">service</st1:PersonName> and reduce costs during these difficult economic times, we need to turn to contracted <st1:personname w:st="on">service</st1:PersonName>s and technology to reduce our labor and material costs. </span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I lost my permit, what do I do?<o:p></o:p></span></b></p> <p class="MsoNormal"> <span style="font-size:11.0pt">1) Return to <a href="http://www.ntsfsparking.com">www.parkcovina.com</a> and select the &#39;Lost/Stolen&#39; button. Follow the instructions.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt">2) Send an email to <u><span style="color:blue"> customerservice@permit-sales.com</span></u>. State your full name, provide your 4 digit barcode number (if you know it) and state that your permit was lost or stolen.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt">3) Call 1-800-997-0197 to report the lost permit. <o:p></o:p> </span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt">*You will receive email notifications of actions taken on your behalf.<o:p></o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></b></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I don t have computer access. <o:p></o:p></span></b> </p> <p class="MsoNormal"> <span style="font-size:11.0pt">The City of <st1:city w:st="on"><st1:place w:st="on"> Covina <st1:personname w:st="on">Library</st1:PersonName></st1:place></st1:City> has computers available for public use. The library s address is 234 N. <st1:street w:st="on"><st1:address w:st="on">Second Avenue</st1:address></st1:Street> in <st1:city w:st="on"><st1:place w:st="on">Covina</st1:place></st1:City>. Their phone number is (626) 384-5300 and their hours are: closed Sunday and Monday; <st1:time Hour="12" Minute="0" w:st="on">12 Noon to 8pm</st1:time> on Tuesday and Wednesday; <st1:time Hour="11" Minute="0" w:st="on"> 11am to 6pm</st1:time> on Thursday and Friday; and <st1:time Hour="10" Minute="0" w:st="on"> 10am to 5pm</st1:time> on Saturdays.<o:p></o:p></span></p> <p align="center" class="MsoNormal"> <span style="font-size: 11.0pt; background: #FFFF66"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I just received a parking ticket. Where can I pay it? </span></b> <span style="font-size:11.0pt">Please call (877) 236-2958 or visit:<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt"> <a href="https://step1.caledoncard.com/tickets/covina.html" target="_blank"> https://step1.caledoncard.com/tickets/covina.html</a><o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: How can I tell if I am a City of <st1:city w:st="on"><st1:place w:st="on">Covina</st1:place></st1:City> resident?<o:p></o:p></span></b></p> <ul type="disc"> <li class="MsoNormal"><span style="font-size:11.0pt">Resident-Zip Codes are 91722, 91723 or 91724 and <st1:street w:st="on"><st1:address w:st="on">City of Covina street</st1:address></st1:Street> addresses are below 3000.<o:p></o:p></span></li> <li class="MsoNormal"><span style="font-size:11.0pt">Nonresident / Unincorporated Los Angeles County Covina island areas have street addresses above 3000.<o:p></o:p></span></li> <li class="MsoNormal"><span style="font-size:11.0pt">The ParkCovina.com website is programmed to determine City of <st1:city w:st="on"><st1:place w:st="on">Covina</st1:place></st1:City> residency.<o:p></o:p></span></li> </ul> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I paid for a permit online, how long will it take to receive in the mail?<br /> </span></b><span style="font-size:11.0pt">Generally it takes from <st1:time Hour="17" Minute="0" w:st="on"> 5</st1:time> to 7 days to receive your permit in the mail. <o:p></o:p></span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><o:p></o:p></span> </p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I want to be placed on the wait list for Metro East? How can I do that? </span></b> <span style="font-size:11.0pt">Go to <a href="http://www.parkcovina.com/"> www.parkcovina.com</a> and click on Metro East even though it says  SOLD OUT. It will ask you if you want to be placed on the wait list and follow the steps. You will be notified via email when a space becomes available so please make sure to add <u><span style="color:blue"> <a href="mailto:customerservice@permit-sales.com"> customerservice@permit-sales.com</a></span></u> to your address to your address book so that emails do not end up in your spam folder. <o:p></o:p></span> </p> <p class="MsoNormal"> &nbsp;</p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I've been on a waiting list and have been notified that I may get my permit. What do I do? </span></b> <span style="font-size:11.0pt">Go to <a href="http://www.parkcovina.com/"> www.parkcovina.com</a> and login to your monthly permit account. This must be the account that you'd originally signed up with on the waiting list.<u><span style="color:black"> NOTE: If you are a current permit holder and have been notified about an opening, you must call (626)498-8018 and be moved to the notified location</span></u></span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: Why did the price of the Municipal Parking Permit (formerly &#8220;Blue Zone&#8221;) go up to $20/month?</b><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>This is an increase of $2 a month over the former monthly rate ($18) in the municipal parking lots with no discount for bulk purchase.<span style="mso-spacerun:yes">&nbsp; </span>Bulk purchase discounts and free parking permits were eliminated by the Covina <st1:personname w:st="on">City Council</st1:PersonName> in January of 2011 based on the yearly shortfall in municipal parking district revenue that is threatening the long-term viability of the parking district.<span style="mso-spacerun:yes">&nbsp; </span>The City will revisit the finances of the municipal parking district with the Covina <st1:personname w:st="on">City Council</st1:PersonName> this summer, and we would like to be able to say that we took measures to promote increased sales of monthly parking permits with only a small fee increase before other remedies are suggested to correct the fiscal imbalance in the district. <o:p></o:p></span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: What if I have a bulk permit order for Municipal Parking Permits?<o:p></o:p></span></b></p> <p class="MsoNormal"> <span style="font-size:11.0pt"><span style="mso-tab-count:1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>A bulk order is considered to be 10 permits or more, please call (626) 384-5520 for more information.<span style="mso-spacerun:yes">&nbsp; </span>If you would like to submit a bulk order, please call (800) 997-0197 to request an invoice.<span style="mso-spacerun:yes">&nbsp; </span>Payment for bulk orders is on a quarterly billing basis, and permits will be invalidated if payment is not received.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: I purchased my permit online and now I don t need it anymore. Can I receive a refund? <o:p></o:p></span></b> </p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">All Sales Are Final.</span></b><span style="font-size:11.0pt"><span style="mso-spacerun:yes">&nbsp; </span>Parking is sold on a full month basis only.<span style="mso-spacerun:yes">&nbsp; </span>Once parking fees have been charged there will be no returns, prorated refunds, or cancellations allowed.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt">Q: Do you have automatic withdrawal? </span></b><span style="font-size:11.0pt">Parking fees will automatically be charged to your credit card or bank account on a monthly basis. On, or around, the 18th of each month parking fees for the coming month will be automatically charged to your credit card or bank account. If, for any reason, your payment is not honored at that time, you will be sent an email to the email address you provided in your parking registration. You will have until 4:00 PM Pacific Time on 18th to make payment arrangements. If no payment is confirmed by that time, your permit will be cancelled, your reservation will be lost, and your space will be resold.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"> <b style="mso-bidi-font-weight: normal"><span style="font-size:11.0pt">Q: I want to cancel my automatic withdrawal. What do I need to do? </span></b><span style="font-size:11.0pt"><o:p></o:p></span> </p> <p class="MsoNormal"> <span style="font-size:11.0pt">1) Return to <a href="http://www.parkcovina.com/"> www.parkcovina.com</a> and select the &#39;Cancel&#39; button. Follow the instructions<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt">2) Send an email to <u><span style="color:blue"> customerservice@permit-sales.com</span></u>.<span style="mso-spacerun:yes">&nbsp; </span>State your full name, provide your permit number, station and state that you would like to cancel your permit.<o:p></o:p></span></p> <p class="MsoNormal"> <span style="font-size:11.0pt; mso-bidi-font-weight:bold">3) </span><span style="font-size:11.0pt">Call (800) 997-0197<o:p></o:p></span></p> <span style="font-size:11.0pt;font-family:&quot;Times New Roman&quot;;mso-fareast-font-family: &quot;Times New Roman&quot;;mso-ansi-language:EN-US;mso-fareast-language:EN-US; mso-bidi-language:AR-SA">*Only after you complete one of the above steps and receive a confirmation will your permit be cancelled. Failure to cancel by the 15th of the current month will result in charges for the following month</span><p class="MsoNormal"> &nbsp;</p> </td> </tr> <tr><td height="10" colspan="2"></td> </tr> <tr> <td bgcolor="#F8931E" height="1" colspan="2"></td> </tr> <tr><td height="10" colspan="2" bgcolor="#167441"></td> </tr> </table> <div align="center"><br/> <font size="1" face="Arial, Helvetica, sans-serif"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="font-size:11.0pt"><b style="mso-bidi-font-weight: normal"><div align="center"> <div align="center"><br/> <font size="1" face="Arial, Helvetica, sans-serif">Copyright &copy; 2011 Permit-Sales.com</font></div> </body> </html>